Frequently Asked Questions

Everything you need to know about our remote bookkeeping workflows, security safeguards, and flexible engagement options.

Services & Engagement Models

Do I have to outsource my entire bookkeeping operation? +

No. We specialize in flexible engagement models. You can start by outsourcing a single function—such as Accounts Receivable, Accounts Payable, or monthly bank reconciliations—or retain our team as your complete remote bookkeeping department.

Which accounting software platforms do you support? +

We work directly inside the tools you already use, including QuickBooks Online, QuickBooks Desktop, Xero, and Zoho Books. For payroll, we support Gusto, ADP, and QuickBooks Payroll.

Do you provide tax filing or CPA audit services? +

Accounting Lodge focuses strictly on day-to-day bookkeeping, reconciliations, month-end closing, and management reporting. We organize your general ledger and prepare clean, audit-ready financial statements for your external CPA or tax preparer.

Can you help if our books are several months behind? +

Yes. Our Catch-up & Cleanup service is designed specifically to resolve transaction backlogs, reconcile unmatched bank entries, correct chart of accounts errors, and bring historical financial records completely up to date.

Onboarding & Communication

How fast can our business get started? +

Most onboarding cycles take 3 to 5 business days. We begin with a scoping call, secure access to your software and accounting inbox, establish approval workflows, and start transaction processing immediately.

How do we communicate with our bookkeeper? +

We integrate into your preferred channels, including dedicated email inboxes (such as ap@yourdomain.com or ar@yourdomain.com), Slack, Microsoft Teams, and scheduled video reviews.

What are your operating hours and response times? +

Our team operates during standard US business hours (Monday through Friday, 9:00 AM to 6:00 PM PST) with same-day responses on standard inquiries and strict turnaround times on month-end deliverables.

Security & Data Privacy

How do you protect sensitive financial data? +

We enforce strict role-based access, multi-factor authentication (MFA), encrypted cloud infrastructure, and non-disclosure agreements (NDAs) with all staff members. We never store local unencrypted banking credentials.

Do you have access to disburse funds or sign checks? +

No. We operate under strict separation of duties. Our team prepares invoices, enters bills, codes payments, and matches reconciliations, but final disbursement approval always rests solely with your authorized management.

Have a Question Not Listed Here?

Our team is here to walk you through our workflows and tailor a solution for your business.

Contact Our Support Team